Customer service galore.

Last week, I offered to head off to some store in the woods called asiengrossisten (www.asiengrossisten.se) to get some part for a friend’s bike. I looked up the directions for getting to the place using public transportation and then off I went…

… to nowhere…

… which was not where this store was located. I called them up and they explained that I’d gone to the wrong place. Yay. So I went back home (because the store closed half an hour later and I wouldn’t make it there on time) and called it a day. I then emailed them (translation):

Subject: Traveling via public transportation.

Hi there,

How do I travel to your store via public transportation?

I tried once before and appeared in the wrong place, so if you have a road description how to reach you via

bus/subway/etc. that'd be super cool.

Thanks in advance.

Now comes the hilarity: their reply…

if you travel via public transportation you have to go 1.5 km...
look up the road description on sl

For the record, “sl” means “stockholms lokaltrafik” which is the place I used to find their location before, and failed. And yes, the email was almost exactly like that (sans the translation), no capital letters, no “hi”, no help, period. Talk about giving a shit about a customer who’s gone out of his way to get there, failed, and is despite that even willing to give it a try.

(And yes, I replied. And yes, I was rude.)