Customer service is an interesting phenomenon. Most of the time it doesn’t work. Most of the time it makes the situation worse for the customer, at least at the times when they don’t get what they want, and sometimes even then. Anyway, the reasons I switched to DreamHost are numerous; Nino’d switched and was happy with their service, I’m moving abroad so I can’t maintain enrogue anymore on my own, and the DreamHost blog is hilarious… That last part is probably not a wise reason to switch over to some company, but to me it made a big difference.
So, speaking of customer service, since I switched I’ve played around a lot and ended up sending up a file using the Files Forever feature… which I didn’t really understand what it was, so I ended up having a $0.01 bill waiting for me. I was concerned with the penalty fees my bank would charge me for such a small transaction, so I emailed DreamHost about it, and here’s the discussion (3 emails):
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Hello Kalle,
Tell you what…pull that file down, shoot me back a reply, and I’ll credit your account to even it out. Not too worried about the penny.
Let me know if you have any questions!
Thanks!
Jeffrey
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Hi Jeffrey,
I’ve set the file to “hidden (I can’t even see it)” as I didn’t see a way to actually remove it.
Very sorry for the trouble, and thanks for the help. 
I’ll double-read the instructions the next time, you have my word.
-Kalle.
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Hello Kalle,
Hey…no need to apologize. To show just how much we DON’T mind, I went ahead and credited you $0.02!! How’s THAT for customer service?
Let it be known that DreamHost is the best hosting company EVER!
Heh…anyway, we’re square. Let me know if you need anything else!
Thanks!
Jeffrey
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So funny!